by Sarah Kuta
Last updated: 1:50 PM ET, Wed May 7, 2025
Carnival Cruise Line is streamlining the shore excursion process by testing a new mobile application with some tour partners.
The digital platform eliminates the need for physical shore excursion tickets and provides enhanced functionality. After successfully integrating the platform in Australia earlier this year, the company is now trialing the app with select tour operator partners in some destinations in The Bahamas and the Caribbean.
By the time Celebration Key on Grand Bahama opens on July 19, the company plans to use the app for all shore excursions available from the destination. It will fully implement the new platform in The Bahamas, the Caribbean and Mexico by the end of this year. And by next summer, it will be available on cruises to Alaska and in Europe.
Moving forward, guests will be able to check in for shore excursions using their Sail & Sign card. The new platform will also link with Carnival’s HUB App to provide guests with a digital confirmation and important details, like meeting times and locations.
Guests can also book last-minute shore excursions, since the platform allows tour operators to make real-time sales.
“Our new ticketless platform prioritizes convenience for our guests and equips our tour operator partners with better tools, making the shore excursion experience more seamless, efficient and enjoyable,” says Sam Ackrill, vice president of shore excursions for Carnival Cruise Line.
“Eliminating the need for physical tickets and streamlining the process of checking in for shore excursions will be a great benefit, but the real-time functionality that’s built into our platform will give tour operators more opportunities and guests more choices," Ackrill continued.
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