IHG Joins Marriott, Hyatt in Requiring Guests to Wear Face Masks

Image: PHOTO: Intercontinental New York Barclay Hotel. (Photo courtesy of Intercontinental Hotel Group) (Intercontinental New York Barclay Hotel)
Image: PHOTO: Intercontinental New York Barclay Hotel. (Photo courtesy of Intercontinental Hotel Group) (Intercontinental New York Barclay Hotel)
Laurie Baratti
by Laurie Baratti
Last updated: 7:05 PM ET, Wed July 22, 2020

Beginning July 27, InterContinental Hotels Group (IHG) will require guests to wear face coverings while occupying indoor common areas of its hotels in the U.S. and Canada, an IHG spokesperson told Business Travel News.

Similar mandates were announced this week by the Hyatt and Marriott brands, both of which referred to guidelines outlined in the American Hotel & Lodging Association's (AHLA) 'Safe Stay Guest Checklist,' released just last week for the very purpose of standardizing COVID-19-prompted health and safety measures at hotels and resorts nationwide.

Hilton reportedly has confirmed that it will also be updating its policies to require that guests wear face coverings, and Loews Hotels had already required masks for guests.

Hyatt specified in its updated policies that guests seen without appropriate face coverings at its properties will be asked to wear them, and face masks will be made available for those without one of their own. It had already become standard practice for employees at major hotel chains to don masks, and any other pertinent personal protective equipment, at all times while on duty.

"This new policy comes at a pivotal time amidst the ongoing challenges of Covid-19 and helps us care for the health and safety of our guests and colleagues," Mark Hoplamazian, President and CEO of Hyatt, said in a statement. "In an effort to enable safe travel, we support AHLA's recently expanded Safe Stay initiative and traveler checklist that help us come together as an industry to promote clear guidelines, which for the foreseeable future include the wearing of face coverings in indoor public spaces and practicing social distancing throughout the hotel."

"Health experts have made it clear that wearing face coverings in public spaces is one of the easiest steps that we can all take to protect one another and reduce the spread of COVID-19," Marriott CEO Arne Sorenson announced in a video message. "These are all easy steps we can take to support one another and the communities we love, whether we live there, work there or are visiting."


For the latest travel news, updates and deals, subscribe to the daily TravelPulse newsletter.

Topics From This Article to Explore

More From TravelPulse

Laurie Baratti

Laurie Baratti

Assistant Editor

Laurie Baratti is an Assistant Editor for TravelPulse. She is a San Diego-based journalist whose work has previously appeared in publications like TravelAge West, SPACE, Modern Home + Living, Montage, and Sandals Life magazines. Travel writing has long been her passion, and she is always looking for excuses to explore the world outside of her native California. Laurie is also a lifelong equestrian, a proud pet-parent, and an underground advocate of the Oxford comma.

Grow Your Travel Business With Certified Courses

Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.

Don't Miss These Travel Agent Events and Trainings

Upcoming Webinar
Sani/Ikos Group: Luxury Beachfront Resorts in Greece & SpainTuesday, July 28, 2026
2:00pm Eastern
Join us for an exclusive webinar introducing Sani/Ikos Group, a collection of luxury beachfront...
Upcoming Webinar
Asia Travel That SellsWednesday, July 29, 2026
2:00pm Eastern
Join Travel Weekly, TravelAge West, and TravelPulse for an in depth webinar on Asia travel. Explore...
Upcoming Webinar
Close to Home, Big Opportunity: Selling Today's Domestic Travel TrendsThursday, July 30, 2026
2:00pm Eastern
Join Travel Weekly, TravelAge West, and TravelPulse for a webinar exploring the growing demand for...
Upcoming Webinar
Sani/Ikos Group: Luxury Beachfront Resorts in Greece & SpainTuesday, July 28, 2026
2:00pm Eastern
Join us for an exclusive webinar introducing Sani/Ikos Group, a collection of luxury beachfront...
Upcoming Webinar
Asia Travel That SellsWednesday, July 29, 2026
2:00pm Eastern
Join Travel Weekly, TravelAge West, and TravelPulse for an in depth webinar on Asia travel. Explore...
Upcoming Webinar
Close to Home, Big Opportunity: Selling Today's Domestic Travel TrendsThursday, July 30, 2026
2:00pm Eastern
Join Travel Weekly, TravelAge West, and TravelPulse for a webinar exploring the growing demand for...