Marriott International Partnering With Amadeus on Central Reservation System

Image: Marriott Hotel arrival. (photo via Marriott  International media)
Image: Marriott Hotel arrival. (photo via Marriott International media)
Donald Wood
by Donald Wood
Last updated: 10:07 AM ET, Thu November 18, 2021

Marriott International announced a new partnership with Amadeus to gain access to the technology and distribution company's Central Reservation System.

According to Phocuswire.com, officials from Amadeus called the deal with Marriott "a landmark milestone" and said it builds on top of the work the company has done with Intercontinental Hotels (IHG) since the partnership launched in 2015.

Amadeus has been working to create a community platform, and officials believe the deal with Marriott is an "endorsement of the strategy" to offer a platform that brings together the property management and central reservations systems.

"These are very large enterprise customers and it was a very large investment from Amadeus to bring this new gen platform, which we built from scratch on the newest technology, cloud native," Amadeus Peter Waters said. "It shows the commitment we have to this industry segment."

"We did not want to have a me too product, we wanted to do a transformation step," Waters continued.

IHG moved into the second phase of implementing its Guest Reservation System in 2019 and began piloting attribute pricing, a feature of the platform that enables hotels to package rates and services and drive personalization.

Amadeus believes the attribute technology should help hotels capitalize on the current direct booking trend. Waters said Marriott properties should be able to reap the benefits of the technology at a "quick rate because much of the development has already been done."

Waters revealed Marriott has not finalized a timescale for implementation.


For the latest travel news, updates and deals, subscribe to the daily TravelPulse newsletter.

Topics From This Article to Explore

More From TravelPulse

Donald Wood

Donald Wood

Managing Editor

Donald Wood is TravelPulse’s Managing Editor, bringing nearly 15 years of experience to the desk. He currently lives outside Philadelphia with his wife and two children.

Grow Your Travel Business With Certified Courses

Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.

Don't Miss These Travel Agent Events and Trainings

Upcoming Webinar
Future Leaders in Travel: Meet Our Supplier PartnersFriday, September 11, 2026
2:00pm Eastern
The Future Leaders in Travel conference brings together an exciting group of emerging travel...
Upcoming Webinar
Let's Sell Luxury TogetherMonday, September 14, 2026
2:00pm Eastern
Luxury travel continues to evolve, creating exciting new opportunities for advisors to elevate their...
Upcoming Webinar
Greenland Uncovered: Selling the Arctic's Best-Kept Secret with HXTuesday, September 15, 2026
2:00pm Eastern
Towering icebergs, colourful Inuit communities, the Midnight Sun, and a UNESCO-listed icefjord —...
Upcoming Webinar
Future Leaders in Travel: Meet Our Supplier PartnersFriday, September 11, 2026
2:00pm Eastern
The Future Leaders in Travel conference brings together an exciting group of emerging travel...
Upcoming Webinar
Let's Sell Luxury TogetherMonday, September 14, 2026
2:00pm Eastern
Luxury travel continues to evolve, creating exciting new opportunities for advisors to elevate their...
Upcoming Webinar
Greenland Uncovered: Selling the Arctic's Best-Kept Secret with HXTuesday, September 15, 2026
2:00pm Eastern
Towering icebergs, colourful Inuit communities, the Midnight Sun, and a UNESCO-listed icefjord —...