US Hotel Industry Takes Massive Blow in 2020, Numbers to Improve in Late 2021

Image: Safe hotel stay during COVID-19 outbreak. (photo via martin-dm / E+)
Image: Safe hotel stay during COVID-19 outbreak. (photo via martin-dm / E+)
Donald Wood
by Donald Wood
Last updated: 9:55 AM ET, Thu January 28, 2021

The hotel industry in the United States was hit hard by the coronavirus outbreak, recording its worst year to date.

According to NPR.org, data provider STR reported that hotels and resorts across the country hit all-time lows in occupancy and revenue per available room last year. The study also found there were over one billion unsold room nights for the first time in history.

With an occupancy rate of just 44 percent and revenue per available room dropping by nearly 48 percent, 2020 surpassed 2009 as the worst year on record, toppling the previous record 786 million unsold room nights caused by the global financial crisis.

"We, along with airlines and restaurants, were the first hurt and the worst hurt," American Hotel and Lodging Association (AHLA) president Chip Rogers said. "As most other businesses come out of this, we're still going to be hurting for a while."

While conditions will remain poor to start 2021, data from STR and the AHLA suggests pent-up demand and an increased number of vaccinated travelers could bolster the industry during the second half of the year.

Hotel industry insiders also expect travelers to take advantage of low hospitality prices this summer, but the continued loss of corporate travel will hurt bottom lines into 2022, as business travel accounts for 60-65 percent of all revenue in the industry.

When looking to the future, the AHLA expects travel to return to 2019 levels in 2024, while room rates will not return to 2019 levels until 2025.


For the latest travel news, updates and deals, subscribe to the daily TravelPulse newsletter.

Topics From This Article to Explore

More From TravelPulse

Related Videos

Donald Wood

Donald Wood

Managing Editor

Donald Wood is TravelPulse’s Managing Editor, bringing nearly 15 years of experience to the desk. He currently lives outside Philadelphia with his wife and two children.

Grow Your Travel Business With Certified Courses

Travel Agent Academy
Travel Agent Academy
Puerto Vallarta Specialist ProgramEnveloped in the beauty of a by-gone time, this colorful town on Mexico’s Pacific Coast is sure to win...
Travel Agent Academy
Travel Agent Academy
Korea Travel Specialist ProgramThis course will allow you to explore this fascinating country's incredible diversity of experiences...
Travel Agent Academy
Travel Agent Academy
Costa Rica Specialist ProgramCosta Rica Specialist Program academy ENROLL NOW Costa Rica offers golden shores, fish-filled waters,...
Travel Agent Academy
Travel Agent Academy
Puerto Vallarta Specialist ProgramEnveloped in the beauty of a by-gone time, this colorful town on Mexico’s Pacific Coast is sure to win...
Travel Agent Academy
Travel Agent Academy
Korea Travel Specialist ProgramThis course will allow you to explore this fascinating country's incredible diversity of experiences...
Travel Agent Academy
Travel Agent Academy
Costa Rica Specialist ProgramCosta Rica Specialist Program academy ENROLL NOW Costa Rica offers golden shores, fish-filled waters,...

Don't Miss These Travel Agent Events and Trainings

Upcoming Webinar
Why Cruise, When You Can CunardWednesday, June 24 2026
2:00pm Eastern
When cruise is the option, Cunard is the difference. This session explores what sets the Cunard...
Upcoming Webinar
July AAT Kings WebinarTuesday, July 7, 2026
2:00pm Eastern
Save your spot for this upcoming webinar! Details coming soon!
Upcoming Webinar
July Avanti Destinations WebinarTuesday, July 14, 2026
2:00pm Eastern
Save your spot for this upcoming webinar! Details coming soon!
Upcoming Webinar
Why Cruise, When You Can CunardWednesday, June 24 2026
2:00pm Eastern
When cruise is the option, Cunard is the difference. This session explores what sets the Cunard...
Upcoming Webinar
July AAT Kings WebinarTuesday, July 7, 2026
2:00pm Eastern
Save your spot for this upcoming webinar! Details coming soon!
Upcoming Webinar
July Avanti Destinations WebinarTuesday, July 14, 2026
2:00pm Eastern
Save your spot for this upcoming webinar! Details coming soon!