Iberostar Using AI to Reduce Energy Footprint, Improve Customer Experience

Image: Iberostar's BRAIAN Virtual Operator Based on AI (Photo Credit: Iberostar)
Image: Iberostar's BRAIAN Virtual Operator Based on AI (Photo Credit: Iberostar)
Noreen Kompanik
by Noreen Kompanik
Last updated: 11:55 AM ET, Thu April 10, 2025

Iberostar and Sener (engineering and technology group), have launched BRAIAN, a virtual operator based on artificial intelligence and designed to reduce energy consumption at its hotels and ensure guest comfort.

BRAIAN (a play on words brain and artificial intelligence) is geared toward the company’s commitment to climate action, a key focus area of the Iberostar Wave of Change movement addressing two objectives: achieving energy savings of 35 percent and a reduction of 85 percent of scope 1 and 2 emissions by 2030, 20 years before the industry’s target.

The system manages to predict more precisely the energy performance of hotels and optimize their operation by means of a system that anticipates needs for the purpose of better decision-making.

As a result, the tool centralizes and analyzes energy data from different variables of the chain's management systems, such as the hotel's control system or BMS and the hotel's occupation in a given period or PMS, and other external data, such as the weather forecast, in order to integrate them into a single platform.

BRAIAN will soon be operational at the Iberostar Selection Cancun (Mexico) and is already available in the Spanish hotels of Iberostar Waves Royal Andalus (Cádiz), Iberostar Waves Alcudia Park and Iberostar Selection Playa de Palma (Mallorca).

Álvaro Sánchez López, Global Director of Sustainability, Integration and Impact at Iberostar Hotels & Resorts, said, “This project represents our commitment to innovation, sustainability and providing our customers with an excellent experience. We have a solid roadmap for the decarbonization of our operations, and BRAIAN contributes on this path. We highly value the support it offers to our maintenance staff”.

Guillem Peris, director of the Respira project at Sener said in a statement, “Iberostar has set an ambitious goal to reduce its emissions and move towards a more sustainable model, committing to technology and data in its achievement.

He added, “We are glad that they have trusted in our AI capabilities for this endeavor. BRAIAN is the materialization of Iberostar's commitment to new technologies aimed at maximizing efficiency in its hotels and, as a result, improving customer experience.”


For the latest travel news, updates and deals, subscribe to the daily TravelPulse newsletter.

Topics From This Article to Explore

More From TravelPulse

Noreen Kompanik

Noreen Kompanik

Noreen Kompanik is a San Diego based journalist who is also the co-owner and publisher of Rovology, Travel By Vacation Rental and Book Cottages magazines. She transitioned to freelance writing after spending 35 years as a registered nurse. She is also a regular contributor to Europe Up Close, GoNOMAD, Edible San Diego, International Living, and San Diego Explorer. When she’s not home in sunny San Diego, you’ll likely find her in an exotic beach destination or exploring the backroads of Europe. You can find her on social media as @noreenwriter.

Grow Your Travel Business With Certified Courses

Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.

Don't Miss These Travel Agent Events and Trainings

Upcoming Event
Selling More with TAP: Unlock the Value of Portugal StopoverMonday, November 9, 2026, 2:00PM EasternJoin TAP Air Portugal and Visit Portugal for an exclusive webinar dedicated to TAP's Portugal Stopover...
Upcoming Webinar
Wildlife, Culture & Warm-Weather AdventureTuesday, November 10, 2026, 2:00pm EasternFrom extraordinary wildlife encounters to vibrant cultures and breathtaking landscapes, discover how...
Upcoming Webinar
Black Friday Is Just the Beginning with ALG Vacations®Wednesday, November 11, 2026 2:00pm EasternJoin ALG Vacations® on November 11 for a special webinar featuring Jacki Marks, Jim Tedesco, and Ben...
Upcoming Event
Selling More with TAP: Unlock the Value of Portugal StopoverMonday, November 9, 2026, 2:00PM EasternJoin TAP Air Portugal and Visit Portugal for an exclusive webinar dedicated to TAP's Portugal Stopover...
Upcoming Webinar
Wildlife, Culture & Warm-Weather AdventureTuesday, November 10, 2026, 2:00pm EasternFrom extraordinary wildlife encounters to vibrant cultures and breathtaking landscapes, discover how...
Upcoming Webinar
Black Friday Is Just the Beginning with ALG Vacations®Wednesday, November 11, 2026 2:00pm EasternJoin ALG Vacations® on November 11 for a special webinar featuring Jacki Marks, Jim Tedesco, and Ben...